Imperial Blades Direct Wholesale - We Specialize in Custom Bulk Orders
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Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, we can only offer an exchange in the amount of your original purchase - please keep in mind that prices may vary (shipping amount not included in refund).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A refund will be automatically disqualified if they item condition is:
- Damaged upon receipt
- Blade is used, missing teeth, burnt, or otherwise deemed not re-sellable
- Blades are missing
- Package is not accompanied by an RMA or packing slip

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- International sales
- Damaged items and/or warranty claims

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@imperialbladesdirect.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@imperialbladesdirect.com and send your item to:

7 Innovations LLC
PO Box 7184
Appleton, WI 54912

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable, and insured shipping service or purchasing additional protection. We don’t guarantee that we will receive your returned item, and waive any responsibility for damaged packages.